You are receiving this alert because your VisiCount server has not received records from this device for more than two hours. First, you should check connectivity to the MIU by attempting to connect over the network. If you are unable to connect, check the power and network connections on your device.
For specific details on troubleshooting your device, please view the troubleshooting section in the manual for your device. Manuals are available at the following location in the knowledge base.