Polling Report No Heartbeat

The “No Heartbeat” status in your polling report indicates that there is a problem in the communication between your sensor and your data controller device (or MIU). For wireless systems such as those using the MIU-1000, this indicates that the sensor connected to your wireless transmitter is not sending data to your wireless transmitter properly.…

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Polling Report Offline

The “Offline” status in your polling report indicates that your wireless sensors were not communicating with your wireless data controller (or MIU) during that time period. This usually indicates that the sensors were turned off or your data controller was experiencing difficulty in receiving data from your sensor. First, you should check your sensor to…

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Polling Report Blocked

The “Blocked” status in your polling report indicates that your beam sensors were blocked and unable to count for the specified time period. Only Beam-Type sensors can display the “Blocked” status. This usually indicates that the beams are either, misalinged, one side is powered off, or there is an obstruction between the two sides of…

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Polling Report Writing

The “Writing…” status in your polling report indicates that the data for that time period has not been completed for that time period. You may see this status on your MIU device if the device has had a date/time update recently or if the MIU device was turned off during that time. If you are…

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Polling Report Not Polled

The “Not Polled” status in your polling report indicates that the data for that time period has not been retrieved yet or is not retrievable. You may see this status on your MIU device if the device has had a date/time update recently or if the MIU device was turned off during that time. This…

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MIU Update Alert

You are receiving this alert because your VisiCount server has not received records from this device for more than two hours. First, you should check connectivity to the MIU by attempting to connect over the network. If you are unable to connect, check the power and network connections on your device. For specific details on…

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Sensor Alert

You are receiving this alert because your VisiCount server has detected a problem with one of your sensors for 2 or more hours. Usually, this either indicates your sensor is turned off, physically disconnected or blocked in some way. For specific details on troubleshooting your device, please view the troubleshooting section in the manual for…

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